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On Saturday, December 10 my husband and I went to your store on Bayfield Street in Barrie. We were trying to choose new colours for our living room redecorating and the discussion was becoming heated between he and I. We needed help.

We were helped by Barbara who was terrific. We had brought in cushions and wall stone etc., to help in the decision. Barbara exhibited an excellent eye for colours and was patient with my husband, who can be picky. In very little time we had a plan and got our most urgent paint……it will be a 2-step process. We know what we want for the other colour too, Mike is just trying to decide on the exact shade.

While he was working with Barbara, I was walking around and ended up chatting with the flooring lady, who was working Saturday. It was a comfortable visit all around and we are grateful for these services. And, of course, we love Benjamin Moore paint!.

Regards,

Margery Tedder

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Jordan:

My wife and family would like to thank you and your crew for completing the installation of the basement carpets in time for the Xmas holidays.

( as promised by you)

Your crew worked so hard and completed it all in the early evening yesterday.  They were very professional and skilled at their work which really surprised me .  You have a great crew to work with and your input have made it happen without any delays.

Thanks again Jordan for your help.  Will certainly keep you in mind should be ever require carpeting.

Regards,

Tom & France

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I don’t typically write things like this, but the service we received from Jerry Walker needs to be acknowledged.

My wife and I were in your store on January 18th with our kids looking for a carpet which would be binded to fit our living room.

The area is not large, but larger than any standard rug we have been able to find.

Jerry greeted us, listened to our requests, and made several recommendations.

We finally settled on a remnant carpet roll you had in the back.

We weren’t looking to make a large purchase and had actually just left your competitor (End of the Roll) where the sales person basically ignored us when we told him what we were there for.

Jerry gave us a good deal and convinced us to go with an underpad (which now that we have it in our living room makes a big improvement).

Jerry delivered the carpet himself last night. I believe it was even on his off-hours, after his work day.

For such a small purchase, to have someone go so far above and beyond normal customer service, it was a little mind-blowing.

We will remember the service we received when it comes to making a larger purchase in the future, and will definitely recommend Irvine Carpet One to others.

Please feel free to relay this to Jerry and anyone else you feel applicable.

Thanks,

Michael & Sarah Hurst

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With the year coming to an end, it seems appropriate to express our thanks even though one small part of our carpet and flooring projects remains to be completed when the weather once again turns warm.

From our initial meeting Jennifer Naujok through your personal measurement of the areas to be worked on, along with some sound recommendations on dealing with specific areas, plus the quality of the completed work, we have been extremely pleased. Jennifer showed her knowledge in helping us in choosing both the right rugs and vinyl flooring needed. Randy gave up part of a scheduled day off to get things moving, so that Jeff and Jason could do their installation of under pad and stretching of the hall area rug, plus laying our new master bedroom rug, the following day while Randy returned to complete his work in three bathrooms.

The last item to be completed is the laying of the carpet (which is on site) in our enclosed porch. This was delayed when the weather upset Kempenfelt’s scheduled installation of our new porch front enclosure. Ultimately, when this part of our renovations were completed, it was so cold that Jeff was concerned about the possible quality of the installation of the new carpet, we stated that this part of the work could wait until Spring.

Irvine Carpet One has demonstrated a quality of Personnel and Performance from beginning to end. This was enhanced by Jeff’s concern over possibly not being able to maintain that standard if the porch work was completed under less than favourable temperatures. we look forward to this final small portion of the total package being completed next year. In the mean time, Congratulations to the whole team!

Bob & Anne

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I recently purchased a small amount of hardwood flooring from you store on Bayfield Street, and I just wanted to pass along a few positive comments regarding John Pentland , who was the sales associate I had been working with.

John was very helpful and courteous through the entire process of selection, purchase and installation.  His excellent demeanor and pertinent advice was above and beyond my expectations. He made me feel very confident about the product I purchased,  and that I had come to the right place to make that purchase. His sincerity and “no b.s.” sales approach was very well received and I would not hesitate to recommend him to anyone I know who may be in the market for flooring.

Please feel free to pass this on to him, and have a great day.

Sincerely,

Rob

Barrie, ON