Testimonials from Carpet One customers like you.
Chris & Jackie, I don't typically write things like this, but the service we received from Jerry Walker needs to be acknowledged. My wife and I were in your store on January 18th with our kids looking for a carpet which would be binded to fit our living room. The area is not large, but larger than any standard rug we have been able to find. Jerry greeted us, listened to our requests, and made several recommendations. We finally settled on a remnant carpet roll you had in the back. We weren't looking to make a large purchase and had actually just left your competitor (End of the Roll) where the sales person basically ignored us when we told him what we were there for. Jerry gave us a good deal and convinced us to go with an underpad (which now that we have it in our living room makes a big improvement). Jerry delivered the carpet himself last night. I believe it was even on his off-hours, after his work day. For such a small purchase, to have someone go so far above and beyond normal customer service, it was a little mind-blowing. We will remember the service we received when it comes to making a larger purchase in the future, and will definitely recommend Irvine Carpet One to others. Thanks, — Michael and Sarah Hurst
A problem that turned into a positive
Dear Jackie, I just wanted to let you know how well things went on the installation. Jason and his crew were absolutely fantastic, the professionalism they displayed was a true tribute to your company. The floor looks amazing They were meticulous in every detail. I want to thank you and commend you on the level of customer service displayed by you and your company, it was greatly appreciated. I will be sing your praises long and loud to anyone I know. Again my deepest thanks — Mary Welch
Dear Mr. Irvine, With the year coming to an end, it seems appropriate to express our thanks even though one small part of our carpet and flooring products remains to be completed when the weather once again turns warm. From our initial meeting with Jennifer Naujok through your personal measurement of the areas to be worked on, along with some sound recommendations on dealing with specific areas, plus the quality of the completed work, we have been extremely pleased. Jennifer showed her knowledge in helping us in choosing both the right rugs and vinyl floorings needed. Randy gave up part of a scheduled day off to get things moving so that Jeff and Jason could do their installation of under pad and stretching of the hall area rug, plus laying our new master bedroom rug the following day while Randy returned to complete his work in the three bathrooms. The last item to be completed is the laying of the carpet (which is on site) in our enclosed porch. This was delayed when the weather upset Kempenfelt's scheduled installation of our new front porch enclosure. Ultimately, when this part of our renovations was completed, it was so cold that Jeff was concerned that the adhesive would freeze before properly setting. As Jeff was concern about the possible quality of the installation of the new carpet, we stated that this last part of the work could wait until spring. Irvine Carpet One has demonstrated a quality of personal performance from beginning to end. This was enhanced by Jeff's concern over possibly not being able to maintain that standard if the porch work was to be completed under less than favourable temperatures. we look forward to this final small portion of the total package being completed next year. in the meantime, Congratulations to the whole team! Sincerely, — Bob & Nan